Skip to main content

APPRISE/Medicare Counseling Program

United Way of Lackawanna and Wayne Counties sponsors the apprise program

APPRISE, sponsored locally by United Way of Lackawanna & Wayne Counties, is a free service for any Medicare beneficiaries who reside in Lackawanna County.  Our counselors are state trained and will help Medicare beneficiaries with any Medicare issue.  We offer over the phone counseling for beneficiaries, assistance with appeals, assist beneficiaries with applying for PACE, PACENET and Extra Help, in addition to providing monthly "New to Medicare" classes.

Pennsylvanians with Medicare, have the opportunity to call for an appointment during the entire Annual Open Enrollment Period (Oct. 15, 2020 to Dec. 7, 2020).  During this period each year, Medicare beneficiaries can join, switch or drop their Medicare Part D or Medicare Advantage coverage.

Medicare Part D and Medicare Advantage plans change the coverage and costs each year, so it is important to review your plan and compare it to others on the market that are available to Lackawanna County residents.


*Call >> 570.343.1267 ext. 239


Medicare Annual Open Enrollment Flyer >> Download Here


*If you have come to us in the past, please note this is a new phone number.


The following link is a presentation that provides a brief overview of what the APPRISE program is, what services are provided, and how the services are provided.  It then provides basic Medicare information that is especially important to those new to Medicare or will soon be eligible for Medicare.




Pictured: Rick Lynch, state certified APPRISE counselor, answers the phone for the state-wide hotline.